Sanus, Junk product, Junk support

Corona, California 0 comments
Not resolved

Made the mistake of purchasing a Sanus slim mount tv bracket.Its junk.

The clips don't work, the tv doesn't lock in securely. Called their customer service, was told to make sure it wasn't upside down or the screws too tight. Check, check. Called back as told, got another cs rep.

This rocket scientist told me to "take pictures of the bracket" while the tv was mounted. Mind you, the tv to wall clearance is .67". They can't tell you what they are going to do with the pictures, not that they can be taken. They are incapable of offering any other trouble shooting but if they had a picture, then they could come up with something.

Fools.

A product that doesn't perform and a customer service department full of fools that don't know anything about their own product.I will NEVER buy a Sanus again.

Review about: Wall Mount.

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